TERMS OF USE

Welcome to narutoscissors.com, an online shop specialized in selling Japanese scissors made in the city of Takarazuka and the official dealer of products by NARUTO SCISSORS Co., Ltd. for Europe. The sole owner of this website is badboy s.r.o., a VAT registered company based in the Czech Republic.

By confirming your order, you accept the following Terms of Use and enter into a binding agreement with badboy s.r.o. (hereinafter referred to as “the seller”, “we” or “us”).

Once we have received your order, you will be sent an automatic e-mail confirming your order and a second e-mail containing information regarding the delivery date and a request for advance payment.

All goods prices shown at this website exclude VAT & Carriage. If you are a VAT registered company in the EU, we kindly ask you to include your VAT identification number in the note box of your order. The prices shown on your invoice do not include VAT.

You can pay your order by credit/debit card, bank transfer or via PayPal. We do not accept any methods of payment other than those mentioned above as our system is not designed to process any other payment methods.

Your order will be dispatched as soon as it is prepared for delivery and we have received your payment. Despite our best efforts, we cannot guarantee that the offered goods will always be available. All orders are delivered by an external delivery company: either the Czech Post or the DPD parcel service.

If you received a damaged or defective item, you must e-mail us within 24 hours of delivery. If there is any damage to the packaging or product on delivery, refuse the order and contact us immediately.

Goods are not supplied on a sale or return basis. Customers have the right to cancel an order for a full refund at any time up to 10 days after the day of delivery in accordance with your rights under the Consumer Protection, provided that the goods are unused, in perfect condition and in their original packaging.

If you are unhappy with your purchase, please contact us at info@narutoscissors.com  within 14 days after the day of delivery to resolve any issues.

Returns

The returned products must be unused, in its original unopened packaging (with any seal or shrink wrap intact), with any labels still attached and otherwise in a condition enabling us to sell the product as new.

Refunds

We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. We will refund to you the original delivery charges relating to the returned product. We will not refund to you any costs you incur in returning the product to us. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.

 

We reserve the right to refuse any order for whatever reason.

Our privacy policy

Badboy s.r.o. is committed to respecting your privacy. We use the information we collect about you to process orders on our online shop. We will not sell or disclose any information that identifies you to a third party. In addition, when you place and order, your personal information is safe and will only be seen by fully qualified staff to process your order and will not be shared. Your payment information is completely secure and not seen by us or anyone else. Our goal is to provide a fully transparent experience.

Should you have any questions about our Terms of Use, contact us at info@narutoscissors.com.

Wholesale

Thank you for your interest in the NARUTO SCISSORS EU wholesale program. This is a very selective program for a very small number of partners. It is a highly selective program designed for a very limited number of partners. If you wish to join the program, please send us your contact and wait for our reply.